Yes, your laptop can be used as long as you have access to the internet. You can view live streaming video also, you simply click Log-In at www.myvirtualnet.com, you sign in using your User ID and your own password and you can easily control your digital cameras and/or devices that are on your MyVirtual Network System.

Yes, we've made it easy for your cell phone to be able to access and control your cameras and devices as well as see live streaming video. The only thing you need is a cell phone that is web enabled and that supports JavaScript in order to view live streaming video. Normal wireless data rates will apply, so it is strongly recommended that you consider subscribing to a wireless data package from your cell phone carrier. You may still be able to view just snapshots from your cell phone even it is not supported by JavaScript.

Snapshots are still images that are saved in your Event Archive files for later viewing. You simply log-in to your account and click on Event Archive and review the snapshots that were saved. Snapshots are saved only when your camera is in arm mode and a motion is detected.

The Event Archive files in your remote account are what stores all of your captured snapshots, video clips and other events.

Yes, you can go to the Event Archive page in your remote account, go to your In-Box and click your archived file to select and view it. On the item view page select "Download" to transfer the file to your computer. The file is a .jpg image that you can view and print.

Your Camera's can be placed within proximity of 200 feet.

The Pan/Tilt Camera allows you to remotely scan up/down and side to side for a panoramic view. It can save up to 4 viewing angles for easy scanning and has 3 levels of contrast adjustability. The Fixed Position Camera is stationary and allows viewing and recording at a fixed viewing point. Both of these cameras have integrated motion detection capabilities.

The cameras do not record 24 continuous hours a day. You get Video Clips, Snapshots (still images) and Alert Notification whenever cameras are armed and motion is detected. The MyVirtual Network DVR (Digital Video Recorder) can record 24 hours a day 7 days a week for 30 days continuously and can be added to any system. If this is your first system kit purchase and wish to record 24/7 we suggest you look at our DVR Premium Kit or DVR Deluxe Kit and take advantage of our System Kit discounts. The DVR can also be added to any existing MyVirtual Network System at any time.

The standard amount of disk space you have available for storage is 50 MB. If you need more storage space, you can easily upgrade your service plan for only $4.95 extra and get a total of 250 MB of storage space. Just call 1-800-520-6986 and press 1 for sales.

When the archive fills up, the system will no longer be able to store additional items. The system will not automatically delete items. It is important to manage your archives, by selecting "Event Archive" in your remote account. There, you can delete unneeded items in order to free up space.
Different types of events take up varying amounts of storage. Video clips take the most space, followed by snapshots, and then simple notification events.
If you are short of space, try deleting some unneeded video clips first.
You can also set the video clip length to the lowest duration that meets your needs. Setting a longer quiet period for motion detection will cut down the number of events, as well.

Your account is password protected. The only person who has access to your account is YOU! We recommend you do not give your password out to anyone unless they have your permission.

Yes. Simply go to the Account Setting's when you sign into www.myremotemanager.com/myvn. Enter the new password in both of the fields (password and re-type password) and click on submit.

If you lose your password, just click on the "Forgot Password" link on the log-in page and an automatic email will be sent to you with your new password.

The MyVirtual Network Gateway Controller is pre-configured to translate and communicate data between networks, computers and cell phones that use different protocols or design and sends data to our secure servers. Up to 8 cameras and 32 devices can be supported by a single Gateway. The Gateway is configured ONLY to work with our devices and will not recognize other devices.

Yes we offer Night Vision and Outdoor Cameras visit our online store to see our selection. Using our Analog to Digital Converter you can convert existing Analog cameras to MyVirtual Network and use all our system features including the motion detection feature. To learn more go to SYSTEMS/ CLOSED CIRCUIT TV CAMS.

Don't panic this is an easy fix. To bring your system back online you must be at the location where the system is installed at. First, check your system gateway controller and determine what color lights are on. Paying close attention to the "REM" & "STAT" lights. Please see breakdown below:

FROM TOP TO BOTTOM, THE FUNCTIONS ARE:

• Power Indicator(X): Will light up Blue when power is applied.
• Video indicator (the monitor): Shows when one or more cameras are in use by flashing Green.
• LAN Link: Shows proper Ethernet connection between the Gateway and the router with a solid Green
• LAN Activity: Shows network activity between the Gateway and other devices by flashing Green
• REM: Shows the status of the remote service connection
  • Green indicates good communication with the remote access site
    (everything is plug in and all devices are connected properly and you have an internet connection)
  • Amber indicates that the Gateway has not been registered with the remote site, yet.
  • Red indicates no communication between the Gateway and the remote site.
    (There is no internet connection - check all connections from your DSL, Cable Modem and Router- if the problem persists please call your local telephone or cable company.)
• DEV Status: Shows the worst case status of the devices on the "Monitor" page.

If all devices are Green then this LED will show Green. If one or more devices are Yellow or Red, the LED will light accordingly. (If the LED is Red check the STATUS light of your wireless camera devices, you can unplug and plug back your Wireless Adapters. Cameras will re-discovery themselves.)
• Device Activity: Flashes Green to show when the Gateway is communicating with one of the wireless devices.

After you have checked the system controller and the LED lights, checked the wireless adapter coming from your router and make sure all the lights are Green. (if this is not the cause then move on to the next step)

Once you have checked the lights then determine if one of the following reasons below maybe the cause of it being offline:

1) You may have lost internet connectivity
2) Lost connection to your router
3) The Wireless Adapter connected to your Router is no working
3) Loose cables or the Wireless

Please reboot the gateway either by pressing second button from the top - hold down for approximately 10 seconds until all lights turn red. Once you release the button your system should come back online in about 3-5 minutes.

BOOT SEQUENCE:

When the Gateway is first powered up, the bottom five LED's on the front panel go through a boot-up sequence. The lights start out as Red; go to Amber and then Green. The process takes about three minutes.

If it is the wireless adapter then you can call for a replacement as long it is within the warranty period of one year.

If the above does not work please check your connections and make sure that all cables are connected properly.

Should problem persist please contact our technical support department toll free at 888-889-5211 and one of our technical support agents will be happy to assist you.

You must first Log-In to www.myremotemanager.com/myvn

Go to the Discovery page by:

1. Selecting the Devices menu and choose Add/Delete Devices.
   
2. To start Discovery, click on the START DISCOVERY button.
   While Discovery is running, you will see an hourglass icon, along with the message, "Discovery is in progress..."
   
3. Attached wired cameras are discovered automatically. To identify a wireless device (camera, sensor, etc) to the system, once Discovery has been started, press and release the discover button of the device (using the tip of the discovery tool supplied with the device or a similar object). Pressing and releasing the discover button causes the device to send a signal to the Wireless System Controller that identifies the device by device type and serial number.
   
4. As each new device is detected by the system, a device detected message will be shown.
   
5. Each newly-detected device is registered with the system, and the device is added to the device list on the Discover page.
   NOTE: To stop Discovery, click on stop discovery
   The "Discovery stopped" message will be displayed.

Discovery stops automatically if you leave Discovery running for more than fifteen minutes, or if you move to a different page while Discovery is running (for example, to the Device Overview page).

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